Canowindra Care Network is a community care coordination service based in Canowindra, New South Wales, Australia. We help older Australians navigate Support at Home packages and connect with local in-person support. We are committed to protecting your personal information and your right to privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose your personal information when you visit canowindracares.org or contact us through this site.
Information We Collect
We collect personal information only when you choose to provide it to us, for example when you submit an enquiry form or contact us directly.
The information we may collect includes:
- Your name
- Email address
- Phone number
- Details of your care situation or enquiry
We understand that enquiries to a care service may include sensitive or personal details about your health or family situation. We treat this information with the utmost care and will only use it to help you.
How We Use Your Information
We use the personal information you provide solely to:
- Respond to your enquiry or request for information
- Help connect you or a family member with appropriate support
- Follow up on a previous conversation if needed
We do not use your information for marketing without your explicit consent. We do not sell, trade, or share your personal information with third parties except where necessary to facilitate the support you requested (for example, passing your details to Trilogy Care as the approved Support at Home provider).
How We Store Your Information
Enquiries submitted through this website are stored securely in an encrypted database managed by Ellipse Edit, our website management platform. Access is restricted to authorised personnel only.
This website is hosted by Netlify, Inc. (United States). By using this site, your data may be processed on servers located outside Australia. Netlify maintains appropriate data protection standards and security measures.
We retain your enquiry information for as long as is necessary to respond to your request and for a reasonable period thereafter. You may request deletion at any time.
Cookies and Website Analytics
This website does not use advertising cookies or tracking pixels. No information is collected about how you browse this site beyond what you voluntarily submit through forms.
Third-Party Links
This website may contain links to external sites, including My Aged Care and other government services. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Request deletion of your information, where we are not legally required to retain it
- Complain about a breach of your privacy rights
To exercise any of these rights, contact Jacquie Dredge at Canowindracarenetwork@proton.me or 0439 187 109. We will respond within a reasonable time, and no later than 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this policy from time to time. The current version will always be available at this URL. Material changes will be noted with an updated date at the top of the page.
Contact
Canowindra Care Network
Jacquie Dredge, Coordinator
Canowindra, New South Wales
0439 187 109
Canowindracarenetwork@proton.me
Canowindra Care Network is not an approved aged care provider and does not hold or administer government funding. Nothing on this site is medical, legal, or financial advice.